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Crowne Plaza Northwest-Brookhollow - Houston

12801 Northwest Freeway, Houston, Texas, United States, 77040  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Crowne Plaza Northwest-Brookhollow - Houston

Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

Food/ Drinks

Outdoor dining area

Poolside snack bar

A la carte restaurant

Cafe

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor heated swimming pool

Verified Reviews:

  • Rooms are well maintained - Beds comfy - Lobby had 24-hour internet access
  • Good restaurant - Pool and spa were both clean - Wireless internet access is not lightning fast
  • Rooms need renovating - Pool area is very nice - Free parking is plentiful
  • Rooms were equipped - Free wifi - Shuttle service anywhere - Dining room service was superior
  • Room was large and clean - Breakfast has a very nice selection - Extremely slow internet

Overview

The comfortable Crowne Plaza Northwest-Brookhollow Hotel accommodates guests in a shopping area of Houston. The hotel was opened in 1999, renovated in 2000 and is housed in a 10-storey building.

A convenient location gives quick access to Sam Houston Park, which is 16 km away. There are a stadium, an oceanarium and restaurants in the area.

This hotel is conveniently based near gardens and meadows.

Crowne Plaza Northwest-Brookhollow Hotel is located within a 30-minute drive from George Bush Intercontinental airport.

Rooms

The non-smoking rooms at Crowne Plaza Northwest-Brookhollow Hotel come with free wireless internet, heating, cable TV with on-demand movies, a dressing area and an iron with ironing board. Many of the rooms give a wonderful view over the patio. They feature bathrooms with a hairdryer, complimentary toiletries and dressing gowns.

Eat & Drink

Offering American meals, Remingtons Restaurant is around 50 meters away.

A full breakfast is served and charges are applicable. 

Services

There are such business facilities as computer equipment, a video projector and a conference room on the premises.

Relax

On-site leisure options feature a nightclub, an outdoor swimming pool and a golf course. Active guests can advantage of fitness classes and a gym offered on site.

Internet

Wireless internet is available in the entire hotel for free.

High-speed internet access is available in the hotel rooms for free.

Guest Parking

Public parking is possible on site for free.

Number of floors:   10.  Number of rooms:   294.

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Facilities

General

  • Non-smoking property
  • Wi-Fi
  • On-site car park
  • Safe deposit box
  • 24-hour reception
  • Late check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Luggage storage
  • Lift
  • ATM/Cash machine
  • Souvenir shop
  • Beauty salon
  • Multilingual staff

Sports & Fitness

  • Fitness centre
  • Tennis
  • Golf course
  • Billiard tables

Services

  • Paid airport shuttle
  • Room service
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • Breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Outdoor dining area
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Projector
  • Printers
  • Fax/Photocopying

Children

  • Babysitting/Child services

Spa & Leisure

  • Outdoor heated swimming pool
  • Jacuzzi

Room view

  • Courtyard view

Room features

  • Air conditioning
  • Heating
  • Sitting area
  • Dressing area
  • Terrace
  • Tea and coffee facilities
  • Clothes dryer
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Hair dryer
  • Bathrobe

Self-catering

  • Refrigerator
  • Microwave

Media

  • Cable/ Satellite television
  • Voice mail
  • Free local telephone calls
  • CD player
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

All children
0 - 19 years
Existing bedding FREE
Extra bed USD 10
Children above
19 years or adults
Extra bed USD 10
Maximum capacity of cots and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are allowed on request.

How to reach hotel

hotel Crowne Plaza Northwest-Brookhollow - Houston Houston location
Show big map »

Hotel Address:

12801 Northwest Freeway, Houston, Texas, United States, 77040

Get directions
Airports
Train
  • UH-Downtown Station
    9.8 mi
Underground
  • Metro Bus Yard
    13.3 mi
  • Bus stop
    3000 ft
Restaurants
  • Remingtons Restaurant
    100 ft
  • T.G.I. Friday's (cuisine: American)
    300 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    10
  • Number of rooms:
    294

Rooms and availability

Guest Room
Courtyard view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Double beds, 2 Queen-size beds

  • Check Prices
King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Executive King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Mini King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices

Crowne Plaza Northwest-Brookhollow Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

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Local attractions

  • Karbach Brewing 3.3 mi
    2032 Karbach St
  • Artcar Museum6.7 mi
    Houston, TX
  • Bayou Bend Collection and Gardens 7.4 mi
    1 Westcott St
  • Memorial Park6.5 mi
    6501 Memorial Drive, Houston
  • Beer Can House7.1 mi
    222 Malone St

Restaurants nearby

  • Remingtons Restaurant100 ft

    Address: 12801 Northwest Fwy
    Phone: (713) 462-9977

    73% likes this, based on 35 reviews

  • Brick House Tavern700 ft

    Address: 12910 Northwest Fwy
    Phone: (713) 462-0576

    61% likes this, based on 20 reviews

  • Logan's Roadhouse1200 ft

    Address: 12950 Northwest Fwy
    Phone: 713-895-7500

  • T.G.I. Friday's300 ft

    Address: 12830 Northwest Fwy
    Phone: 713-460-1100

    Cuisine: American
    Price Range: USD 23 - USD 32

  • Hooters Northwest900 ft

    Address: 12914 Northwest Fwy
    Phone: 713 659 4668

    Cuisine: American
    Price Range: USD 2 - USD 22

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    10
  • Number of rooms:
    294

Crowne Plaza Northwest-Brookhollow Reviews

Guest reviews are submitted by our customers after their stay at Crowne Plaza Northwest-Brookhollow

7.2
Very goodBased on36 reviews

Guest reviews

  • 9.6

    Henry at the front desk was total customer service. He recommended a BBQ place, he changed our room when needed, he printed our boarding passes, and was very conversational. Stanley, the van driver, was also very helpful.

    Our first room was very musty, but it was changed immediately.

  • 4.2

    the rooms had a musty smell

  • 8.8

    Nice size room

    The shower was cold the next morning. The air condition sprung a leak the entire floor was soaked.

  • 7.4

    Old hotel

  • 5.8

    One member of staff - Rita at the front desk - made the welcome extremely special, and every time she was on, the entire place got a lift. She is they type of person whom hospitality employers must treasure, because she takes something really quite mundane, and makes it special.

    Conveniently located so that the noise of two freeways reverberates constantly around your room. To be fair, however, I suspect this is true of virtually everywhere in Houston. The housekeeping was lackadaisical - nothing at all on Saturday, and then COMPLETELY ignored the "Do Not Disturb" sign on Sunday. It's the type of place that hosts a pyramid selling "Jewelry for Jesus" conference.... and it's incredibly beige, in colour and spirit.

  • 9.6

    The hotel was very quiet and restful. The staff was extremely pleasant and helpful. We have stayed in many hotels, by far we want to give a shout out to Antoinette (waitress) and Chester (bartender/waiter). They went out of their way to make our stay extra special.

    Everything was ok.

  • 8.8

    A very friendly hotel with a consistently high standard and great value for money.

  • 7.4

    goood

    There should be fridge and oven in room

  • 7.8

    Great beds

    Bathrooms need to be updated. AC didn't work well

  • 8.8

    Staff at Front desk were very nice amd helpful. House keeping was very prompt and so sweet!

    The construction outside made it a little difficult. The Wi-Fi didn't work well when we were there.

  • 6.6

    large room. good breakfast

    far from museum district

  • 10.0

    Everything

    No dislikes

  • 5.4

    Staff was extremely curtious. As crowded as it was in the hotel this past weekend it was refreshing to see the staff appear to stay in such a positive mood the entire time.

    I had to have my 7th floor room key reassigned as they weren't properly programmed upon check in. Had I been on the first floor I think I wouldn't have been as concerned with this issue. However, only one of two main elevators was functional at the time. After waiting in the lobby for several minutes, with my luggage, to go up to my room, It was disappointing to find out my assigned room key didn't work. So I'm now having to wait several more minutes, with my luggage, to ride the one functioning elevator back down to the lobby to get my key issue resolved. And then moments later I'm waiting once again, with my luggage, to ride the elevator back up to my room with a working key. Smaller issues such as a non functioning ice maker on my floor and a desk lamp flickering on and off while in use weren't much of a mood killer. My 2 major concerns started with the loss of power from Saturday evening to early Sunday morning. It's a bit uncomfortable sleeping in temperatures substantially hotter than what you're accustomed to. If I'm paying for amenities such as electricity/air conditioning then It's completely unacceptable to not have those amenities. Which brings me to my 2nd biggest concern, the bill. I've always booked my hotel and flight reservations through an online booking website. By booking my room online I was going to save roughly $15.00 compared to what I would have paid had I made the reservation through the hotel directly. Regardless of my being proactive with the reservation, the hotel charged me $176 compared to my originally quoted final bill of $161 through the online booking site.

  • 8.8

    The friendliness of the staff and the convenience of the hotel.

  • 9.6

    Courteous staff!

How to reach hotel

hotel Crowne Plaza Northwest-Brookhollow - Houston Houston location
Show big map »

Hotel Address:

12801 Northwest Freeway, Houston, Texas, United States, 77040

Get directions
Airports
Train
  • UH-Downtown Station
    9.8 mi
Underground
  • Metro Bus Yard
    13.3 mi
  • Bus stop
    3000 ft
Restaurants
  • Remingtons Restaurant
    100 ft
  • T.G.I. Friday's (cuisine: American)
    300 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    10
  • Number of rooms:
    294